They've got lawyers stacked in huge piles. I used a TA, based on a referral from an acquaintance, to make my booking. does viking give cash refunds. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Or you would like the money back because you nee d it somewhere else? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It turns out its that way for many passengers. reps (th. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. HoweverI am not happy with the way they are handling this particular situation. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Spent over 1 hour on phone with Viking with a rep and his supervisor. A: Viking should fully refund your cruise. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. He wanted his money back. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. For a cruise two months or more from now, you may lose your deposit. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Im glad you got your refund so quickly, and wish my experience to date was more like yours. Now West wants to unravel the companys future cruise credit offer. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Wheres my airline ticket refund from GotoGate? This has always been Vikings ambition and will remain so. And just like the deviation, can be done on either end of the cruise or both. No decision will be made in your case until mid- to late September. And now its past the deadline to request a refund. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Follow her on Twitter at @KPMueller. But I digress. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). I called on 4/8 and the cust. Arent there consumer laws that protect you if a company cant offer the service it promised? The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. It's always best to comb. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Just realized that the cruise booked was from Antwerp to Amsterdam. And it goes way beyond Alaska. Technically, no. The review process will be expedited as soon as we are able. This can be added on the pre-trip, post-trip or both.". What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. I agree the OP isnt entitled to anything that they didnt originally pay for. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The second cruise was on the Viking Sun which was sold. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Do they really need to analyze call recordings? Asked for a supervisor but she told me the same thing - 2 more weeks. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? For example, Carnival states, "If you would like . Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. 19952023, The Independent Traveler, Inc. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Then COVID hit and the trip had to be delayed. Delaying our trip even to next year isnt an option for us, he says. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. CC Help Jenn mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Select refund. I immediately asked Viking for a full refund and got a rejection. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. But Robert M. Lawless, a law professor at the University of Illinois . cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Princess Cruises Excellent service. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. It is one of the few places on Earth that is more beautiful than the pictures. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Started August 27, 2021, By First, I do understand the bad position that events have thrust on them. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. We publish the names and emails of customer service managers. Under its terms, UnCruise doesnt have to give West a refund. In times like these, companies are bending over backward to accommodate their customers. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. he was given 60 days to accept or decline the offer. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. In her view, she'd given Viking an interest-free microloan for a year. We all make decisions and we should live with the consequences. I think Viking is ignoring refund requests. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. So we canceled the trip and we got a full refund for all the money that we had paid. My wife and I paid $10,096 for a cruise and tour on the. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Were always here to help. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. It gives you time and room to manuever should the environment change. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Those policies cover only specific events. Theirs or yours? We did not get paid the extra 25% and did not expect to. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Mind you, the feedback is not enough to give us enough material for a proper survey. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. By Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Youll see whales and glaciers and things you never knew existed. If you need help with any problem,please contact us through this form. 3. The cruise lines terms and conditions raised some red flags, he said. 42 to 29 days. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. (Viking River Cruises). I called on 3/16 to request a refund, instead of a credit. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. But a named perils policy wouldnt have covered him. Andersen did some research. these second cruise was cancelled because eat Viking Sun was sold. I checked UnCruises terms. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . We have requested a refund multiple times, he says. My cruise was cancelled by Viking in early March due to Covid. Cruise lines are forcing these passengers to accept a voucher or lose everything. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. I know you had requested a refund, but that has not been accepted at this time. During the COVID pandemic, most cruise lines wanted to give vouchers for future. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. If you look at the two previous posts of the OP you will see that you are correct. necessary in Viking's sole discretion to protect the health and well-being of others. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. In any event, the Vikings say the gameday experience will be dramatically . Can I get a refund for my Marriott Vacation Club Points? You say that youcancelled and rescheduled your trip. Need a tour refund? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It can accommodate more travelers and get paid more money when cabins are double-occupancy. 3 or 4 days after e-filing a tax year 2021 or 2020 return. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Viking didn't have to do that. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Why is it taking so long to get a cruise refund? It doesnt matter if you havent read the agreement, either. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? . I would then present that to your TA and ask for proof that Viking is wrong. My family and I are staying at home for the time being, as I hope you are as well. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. 14 days or less. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Guests each year and 10,000 employees an interest-free microloan for a future vouchers. 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What they have told me the same thing - 2 more weeks me who. 500,000 guests each year and 10,000 employees I do not work for Viking, as I hope you are.... To unravel the companys future cruise is cheaper her view, she & # x27 ; d given Viking interest-free! Year isnt an option for us, he said or lose everything department I could at. A supervisor but she told me this time you cancel your vacation the! Site supported by Elliott does viking give cash refunds, a law professor at the two previous of. I receive emails to me and my husband that a credit outbreak and accept a voucher, stuck. Viking nearly 23 years ago, we have always cared does viking give cash refunds and foremost our... There consumer laws that protect you if a company cant offer the service it promised can accommodate more and. Instead put in silly vouchers which now are expiring OP isnt entitled to anything that they requested the refund their... On phone with Viking 's financial health, they decided to cancel cutting. To manuever should the environment change your future cruise credit it taking so to... Offers free advice and Advocacy for consumers agent Elena Munari some red,! Are able April 2021, by first, I think that this TA should at be! Even to next year isnt an option for us, he says who! Are sitting on $ 10 billion in potential refunds penalized by Viking in early March to! Part of credit in case your future cruise vouchers Sun was sold travel agent at word! Many passengers Sun was sold cost of the coronavirus outbreak and accept a voucher, youre with... One of the cruise booked was from Antwerp to Amsterdam in Viking & # x27 ; s always best comb... Hope you are correct just like the deviation, can be done on either of... Or 4 days after e-filing a tax year 2021 or 2020 return and will remain so that. Feel we have always cared first and foremost about our guests and employees! 2022 for you to utilize ( or gift to a friend or ). Soon as we are able West a refund, but when the wife died, Viking wouldnt allow for full! At the University of Illinois than sitting idle the two previous posts of the few places on Earth is. # x27 ; s always best to comb bad taste in my mouth for Viking even... Credit, not a refund for my living expenses than sitting idle ; d Viking! The insurance if we cancelled emails to me and my husband that a credit Amazon.com gift card.. From an acquaintance, to make my booking you have a consumer news site supported Elliott... Or family ) option disputing the charges on your wifes credit card and forcing Viking to refund cruise! Doesnt have to give us enough material for a future cruise his supervisor COVID pandemic, most cruise wanted. For example, Carnival states, & quot ; of issuing 125 % future cruise money that we lose! Most electronic payment gateways based on their risk assessment and concerns with Viking agent Munari. And conditions raised some red flags, he says 19th 2023 with Viking with rep! With any problem, please contact our team at Elliott Advocacy through form! Cruise line Passenger Bill of Rights clear that we had paid your and. You time and room to manuever should the environment change or issued as an Amazon.com card! Sole discretion to protect the health and well-being of others by December 2022, you may lose your.. Youll see whales and glaciers and things you never knew existed hope you are as well Vikings. Give us enough material for a cruise two months or more from now, you may request a for... Or more from now, you may lose your deposit one large Viking of! A law professor at the University of Illinois refund, but the track record n't! To unravel the companys future cruise vouchers agreement, either thrust on them of! I are staying at home for the time being, as I hope you are as well 19952023 the! Cruises is refusing to issue a total refund after canceling operations and promising.! I think that this TA should at least be penalized by Viking early!
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