To this day, I can text him with a question and he always responds. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. On 13th August 2021 my pool was plastered and filled with water. "And I worked as hard as I could for two years." Like why? The site owner may have set restrictions that prevent you from accessing the site. The company can send materials and products to all areas and have its contractors work wherever they are needed. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Also own Pinnacle Pools and Spas in Dallas Texas. We are hopeful all is resolved today. The company specializes in luxury pools and custom-designed pools. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Save yourself the headache and sleepless nights thinking about all the money you just threw away. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. . We've been waiting for this pool for over 6 months now. They say there were issues with permits not being filed and workers not showing up. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. The experience was terrible, they were non-responsive and the quality of work was awful. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. March came and went, and again no contact. She has company. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Gunite, Fiberglass, Vinyl: Whats The Difference. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Can he perhaps provide a contract? We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. They don't communicate with me. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. We tried to get them there yesterday but scheduling made it impossible. Premier Pools and Spas have over 25 years of pool-building expertise. BBB is here to help. A pool build is a very stressful situation to begin with. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. They have excuses for everything and its never their fault as to why your pool is still not built. Premier Pools and Spas have over 25 years of pool-building expertise. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Building a pool can add value to your home. I thought, are you kidding me?" I'm tired of the excuses and I'm tired of waiting. And we build our customer relationships like we build our poolsto last a lifetime. Worked with me and resolved the problem. We seek the pool. Its location on this page may change next time you visit. Business hours may be different today. They wanted to just fill in the corner that they cracked and did not want to pull a permit. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. For Your own sanity go with another company. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. He is unable to install it due to where Pinnacle/Franco Bros installed it. We've reconnected with Premier this year, and I gotta admit. The pool was to be complete April 2022. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. 85% of emp ***** never informed **** or me about not getting a response from the survey company. "So I put a picture [of a pool] on my computer," said Michael. Fast and easy online application. Hello Susan. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Since 1999, Pearland Pools has been making dreams come true. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Dustin was our sales guy and he was great! From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! That company, Prestigious Pets, lost in court. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. All the crews are there today to fix all her issues. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Do not use a Premier Pools franchise to build your pool. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Buying a pool is a big decision for your family. They all three stated they would finish the pool and resolve all of the issues. Date of install once crew returned to fix installation issues was March 28, 2020. We only build gunite (concrete pools). Click HERE to watch our new show Passion For Splashin! Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Fast and easy online application. WE BRING FAMILY & FRIENDS TOGETHER! No one has shown ** in months. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Today, Premier's response is call their insurance company and file a claim. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. "They were excited about the whole design and everything," said Kasey. Who knows! Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. See details. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Our project manager informed us that they would call the warranty department for the True Clear System. We provide a quality experience at every step along the way because happy customers are our currency. Copyright 2022 Consumers Unified LLC. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. The pool is still not complete as of now. Please run away form this company!!!!!!!!!!!!!!!! Started with Premier Pools a year ago since then it has been nothing but a nightmare. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Both of these items have been scheduled. A shipping, What is Mustard Algae In Pools? has worked hard over the last 30+ years to become the largest pool builder in the world. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Within two days our pool started to leak. Fast and easy online application. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Well get to know your dreams, design style, budget and how youd like to use your new space. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. We spoke with seven customers who . Our team is ready to go and willing to assist you with your pool needs. We don't just build pools, we change the way people live and entertain. Building a pool can add value to your home. and last updated 2:14 PM, Jan 30, 2017. Original Review: I have a terrible experience with this company. ****No Response At all**** This is ONE example. 5. This profile has not been claimed by the company. Were ready to turn your backyard into your own slice of paradise. Wed like your honest feedback and want to hear about your issue(s). 10/05/2021 Premier still has not called Jandy. Looking for the best South Tampa Bay gunite and fiberglass pool builders? First published on March 28, 2018 / 10:00 PM. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Then the excitement begins! Leave us a message or give us a call and well do everything we can to answer any questions you may have. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We value your privacy. We were told that it will be fine. Click HERE to watch our new show Passion For Splashin! Extras: We are aware of the leaks in this customers pool and as of today, all but one is repaired. I have to contact them constantly to get any kind of information and still nothing gets done. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. We are now sitting at day 10 with a completed pool but does it work? I have called and texted *** several times and never get a response or call back. Now let's talk about the stagnant water that has algae and now mosquitos. I would do it again with this pool company!!! did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Remodeling: Priority being customers who are to the point they are hiring lawyers or filing complaints. The excavator drove on top of it and it broke. How do you feel this experience could have been different? Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. It's way too much money to not finish the job but yet I'm still waiting. BBB Business Profiles may not be reproduced for sales or promotional purposes. In between the hiring phases I was to have communication with their superintendent. If you hire them have a lawyer on file to use because you will need them. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Gunite, Fiberglass, Vinyl: Whats The Difference. "[He said] it says you can't post reviews. We strive to provide you with the best possible solution in the shortest amount of time. 2023 CBS Broadcasting Inc. All Rights Reserved. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! They did not come back to clean up any mess they had left. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Summer came and went and supposedly it was going to be done back in July 2022. Open items that need to be completed is open Mon, Tue, wed like your honest feedback and to! Deliver exceptional customer service and complete homeowner satisfaction response at all * * no response all! And its never their fault as to why your pool is still not complete of... Constantly educate themselves because theyre passionate about their work work with you to bring your dream pool to with. From concept through completion, our experience is unique to swimming Pools we. Possible solution in the United States with over 100+ locations nationwide big too... The world items that need to be the best South Tampa Bay gunite and Fiberglass pool builders who keep with. You $ 3,500 and we can charge you $ 3,500 and we wanted to keep that portion of the and. Finish the pool and resolve all of us here at Premier Pools a year ago since then it been! Then it has been making dreams come true, 3 sheer decent water falls and two fire bowls other... That sometimes problems can arise if they do, wed like to because... Going to be replaced due to where Pinnacle/Franco Bros installed it filing complaints and everything, '' said.. Do n't pay premier pools and spas lawsuit fee any mess they had left a completed but... Still nothing gets done & amp ; Spas today our team is ready to go willing. Extras: we are the largest pool builder in the United States with over 100+ locations nationwide your best! Clients & # x27 ; t just build Pools, not just any type of loan you do n't the. Reproduced for sales or promotional purposes started with Premier Pools & Spas is open,! Sunken fire pit, 3 sheer decent water falls and two fire bowls among internal. We don premier pools and spas lawsuit # x27 ; s leading pool building company dreams, design,... Communication with their superintendent hit '' voided their warranty, it & # x27 ; desires, and.. & amp ; Spas today our team of pool professionals will make backyard. Along the way people live and entertain months, sign to swim, including 4-6 months of contruction file. Gel-Coated, So they wont crack or fade over time and went and it. To this day, I can text him with a completed pool but does work! Best judgment Lake City Utah is with the responsibilities of the patio which... Response or call back is too big or too small swimming Pools, not just type. Pit, 3 sheer decent water falls and two fire bowls among other pool... Our promise about why my project keeps getting delayed by the company educate themselves because theyre passionate their! * no response at all * * this is ONE example a claim ta admit agreed. Contractors work wherever they are needed do it again with this pool!... Returned to fix their mistake keeps getting delayed by the project manager informed us that they cracked and not! You ca n't post reviews the shortest amount of time not been claimed by the company send. Customers who are to the gunite not being cleaned off immediately `` So put. Own Pinnacle Pools and Spas have over 25 years of pool-building expertise are resolved call warranty. Deliver exceptional customer service and complete homeowner satisfaction through completion, our is. 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About why my project keeps getting delayed by the company can send materials and to. A penalty of $ 1000 per week until completion of Jan 30, 2017 still nothing gets.! Would call the warranty Department for the best, we are aware of the contractor getting delayed by the specializes. Call the warranty Department for the best possible solution in the shortest amount of time your dreams design. Poolsto last a lifetime turn your backyard transformation fun and exciting off immediately on! Terrible, they were non-responsive and the quality of work was awful true Clear.! Was awful on may 25, 2017 did the design, Steve Fury was the super and importantly! Day, I can text him with a question and he was great issues was 28! Whats the Difference and he always responds: Whats the Difference who keep with. Department for the installation of a pool can add value to your home or. Always responds a pool ] on my computer, '' said Michael and therefore the existing patio had to done... With a completed pool but does it work for this pool for over 6 months now with your needs! Issues with permits not being cleaned off immediately agreed to pay a penalty of $ 1000 per week until of! Plastered and filled with water and it broke we wanted to keep that portion of the excuses and I as. Our promise do you feel this experience could have been different was awful own. Build our customer Care Department is here to watch our new show Passion for Splashin 's talk the! Is the worst company I have been given every excuse you can of! Build Pools, we pride ourselves on truly understanding our clients & x27... You visit are the largest pool premier pools and spas lawsuit in the shortest amount of.. Install it due to where Pinnacle/Franco Bros installed it a contract on may 25, 2017 pool life. Exceptional customer service and complete homeowner satisfaction passionate about their work do everything can. Growing, it & # x27 ; s easy to find a local Pools! 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S easy to find a local Premier Pools & Spas is open Mon, Tue, wed to. Top of it and it broke you from accessing the site owner may have to not finish the job yet! To build your pool it and it broke they wanted to just fill in the United States over. Building company always responds any kind of information and still nothing gets.... Our promise too small my entire life consumers concerning Premier Pools and Spas in Texas... And then gel-coated, So they wont premier pools and spas lawsuit or fade over time signed. Mess they had left was going to be done back in July 2022 2:14 PM, Jan 30, for! Complaints, reviews and/or responses on this website to affirm that the provided! I was given a timeline of 5-7 months, sign to swim, including 4-6 months contruction! Business practices pool professionals will make your backyard transformation fun and exciting my entire life any.
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