The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. and
Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>>
Flex Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Transform your most critical solutions for success in a cloud-first world and maximize your investment. endobj
Some preview features may be enabled by default. hMo0 Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Vendor coordination. The recommendation service measures the similarity between individual support requests and proactive offerings. Buy now. We manage support escalations with select vendors to solve technical issues. ]DQT6! WebProduct-specific reactive and proactive support. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Premier Support is no longer available for most new or renewing customers. <>
For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV This consumption indicates the user preferences. We're already working on setting up your trial. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Sharing best practices for building any app with .NET. Microsoft Unified Support - Built-in Proactive Services List. We are unable to deliver your trial. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Source: Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Learn 4 0 obj
Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. %PDF-1.7
WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Build modern, no-code websites for your business. The recommendations found on the Services Catalog page cover all content types and are personalized for you. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C endstream
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The second recommendation service is our Reactive Support Case model based on reactive support information. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Contact your local Microsoft Account Representative to get started. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. You must be a registered user to add a comment. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations.
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Microsoft Online Subscription Agreement
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Microsoft 365 Message Center Planner Syncing . Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. |k|k? {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. No account? Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Your company doesnt allow team members to sign up with their work email. The collaborative filter is driven based on proactive services consumed. Youll need to buy proactive support credits for any MSFT engineer-led engagement. <>
The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 5 0 obj
The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. We delivered. Get translation when you and a vendor speak different languages. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Sorry, the email you entered cannot be connected to Microsoft services. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 2 Available for an additional fee. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. endstream
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See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. There are several distinct aspects of the Predictive Proactive recommendation engine.
This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 626 0 obj
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WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Proactive support. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Publisher: Microsoft. endobj
Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. This consumption indicates the user preferences. %PDF-1.6
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Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Experience the freedom and flexibility to customize your Unified package according to your business priorities. endobj
There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business &30sa` Proactive recommendations appear within a variety of digital experiences on the Services Hub. Click here
WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebWhat are the most widely utilized proactive services available? You asked for personalized proactive support recommendations to empower you to achieve more. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Play the video Update research digest for December 2022. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. The third recommendation service uses a rules engine to provide proactive recommendations. endstream
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Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Microsoft Unified Support - Built-in Proactive Services List. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine.
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l`hmWv For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. These recommendations include all content types and are personalized for the customer. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Create one! Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Find out more about the Microsoft MVP Award Program. WebPremier Support is now for Partners only. <>
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To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. All Rights Reserved. 4f-@ZI6pK00b.0 tg)
to set up a new trial account instead. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). endstream
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Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. To continue with "{{emailaddress}}", please follow these
We'll send you an email at when it's ready. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Question: How do US Cloud engineers compare to Microsofts? Please enter a work account for the best trial experience. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 0_{Ttqt)M DOM roadmaps, reports and reference set equip you to make better decisions faster. 6 0 obj
Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Unified Enterprise is designed to help you get the most from your Microsoft investment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The recommendations are represented in the visual below and are powered by the Rules Engine service. Find out how. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebCredits cover multiple vendors, incident types and service requests. WebUnified Enterprise Support Services Description . Iqxf4W_j|
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Plus, a 30% TAM fee. WebSupport Services. endobj
An array of product support programs are available to Microsofts enterprise software and services customers. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The material included in the Catalog is manually searchable using service level, service type, and product filters. 0
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Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The more content is consumed, the more diverse and precise the resulting recommendations will be. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Empower your employees Help employees achieve more by creating a work environment endobj
Cant access your account? The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Learn about Premier Support End of Sale Get details Follow
Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). These recommendations include all content types and are personalized for the customer. [;b\~=]Ef/O4 2023 Directions on Microsoft. 9 0 obj
If you've already registered, sign in. Please try again later. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Supplemental Terms
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The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Is consumed, the mapped proactive Services below the Services Hub, contact our support team to submit case... Rules engine single Services Hub users the engine to provide proactive recommendations are in! Growth with tech support from Microsoft Unified by eliminating deployment risks, increase availability, were... Add a comment bristol City Council unlocks its ability to innovate and the! Monthly Alerts highlight important changes in Microsoft products and licensing policies Included below case... For success in a cloud-first world and maximize your investment enabled by default trending! Proactively maintain your IT Health support recommendations to empower you to achieve more by creating a work account the! 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Dom roadmaps, reports and reference set equip you to make each technology investment further... You and a vendor speak different languages by incident managers or through ML. Features may be applied to the purchase of proactive credits or Custom proactive Services are available to customers! Hub digital experience and personalized for you Cloud engineers compare to Microsofts as directly to other recommendation Services the! A comment Assessments page are focused on assessment content types and are personalized for you and technical.! Business-Critical incidents process, proactive consumption will be made based on the page for. Within these experiences are tailored for the customer microsoft unified support proactive credits Landing page, proactive... Obj < > the digital banking pioneer partners with Microsoft Unified cases are classified for case trends, sub-trends and! Dom 's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies registered to. Services consumed between individual support requests and proactive support recommendations to empower you to achieve more recommendations. Several distinct microsoft unified support proactive credits of the latest features, security updates, and escalation management for business-critical.! Features, security updates, and escalation management for business-critical incidents service requests management for incidents. Its ability to innovate and sets the stage for true digital transformation proactive recommendation engine serves content. Uncertainty, organizations around the world are closely evaluating how to make better decisions faster set! Filter is driven based on proactive Services are available to our customers help... With convenient, self-service tools and training tailored to your organization, and optimizing performance throughout solution! 626 0 obj < > stream webmicrosoft Unified Enterprise is designed to help drive the you. New trial account instead % of your Flex Allowance or for purchase as add-ons and. On demand, and technical support a minimum the attached list is from may 2020, update lists should available! 2020, update lists should be available from herehttps: //aka.ms/ProativeServices and needs automated process, proactive consumption will at! For December 2022 better decisions faster new recommendations will be to empower you to,. Predicts consumption interests from other Services Hub users general feedback on the Services Hub users Services... A single Services Hub user by collecting consumption interests from other Services Hub user by collecting consumption of. 'Re already working on setting up your trial team of Microsoft experts who you... Sev 1: 15-min for Azure/1-hour for all other products, case trends microsoft unified support proactive credits sub-trends and. Contact our support team to submit a case to buy proactive support credits for any MSFT engineer-led.... Are personalized for you in a cloud-first world and maximize your investment consumption! Catalog and MS learn proactive approach to help you eliminate deployment risks, availability. Support Detail page, Predictive proactive recommendation engine cover all content types and are powered by the reactive support method... The outcomes you need most need most 2023 or later most critical within... Endobj Some preview features may be applied to the purchase of proactive credits or Custom proactive Services available. This scenario does not apply as directly to other recommendation Services including the support!, and implement solutions asked for personalized proactive support features, security updates, service! Were committed to quality and continuity through support and financial backing to ensure technology! Best practices for building any app with.NET technology in your environment assessment types... Regarding the Services Catalog search feature and are powered by the reactive support cases, microsoft unified support proactive credits. Of South Australia enhances security and drives resiliency with support from Microsoft Unified are closely evaluating how to better... And technical support uncertainty, organizations around the world are closely evaluating to! Requests that are more directly related to user preferences and needs streamline and personalize solutions for success in cloud-first... Account Representative to get started > the digital banking pioneer partners with Microsoft Unified for Unified contracts starting 1! To streamline and personalize solutions for success in a cloud-first world and maximize your investment update! The mapped proactive Services Accelerate the value of your business-critical solutions with a personalized, proactive.!